FAQ's

Q: How do I check the status of my order?

A: Upon placing your order, please allow up to 3 business days to have your order processed. Our fulfillment warehouses pack your ordered item(s) and ship the package(s) out as soon as possible. Once you order has been shipped, you will receive a tracking number for your order via email. You may also visit our website at any time and click on our Order Status page to find the real-time update of your shipment. If you did not receive the order tracking number or did not find any updates under our Order Status page after 5 business days, please contact us immediately and we will do all we can to investigate.

Q: How long does shipping take?

A: Our warehouses are located in Missouri. For domestic orders in the United States, it will normally take 5 to 7 business days. For International orders, please allow up to 20 days, depending on which country your products are being shipped to.

Q: Do you ship Internationally?

A: Yes! We ship worldwide to ensure that every customer will enjoy his or her shopping experience with us.

Q: Is your website secure with my personal information?

A: Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will be used one-time only upon purchasing of your product, and once your order is completed, the card information will be purged.

Q: How do I order on this site?

A: Simply find the product you'd want and click the product picture (or the Quick Shop button)  and then click the 'Add To Cart' button.  You can continue shopping or proceed to the shopping cart where you'll be asked to fill in your shipping and billing information and we'll have your order shipped to you as soon as possible!

Q: Does The Digital Fan provide a quality guarantee for all the products being sold?

A: Absolutely! If you are not satisfied or find damage to the product either during shipping or due to manufacturing defects, contact us immediately!  We do all we can to ensure your best shopping experience. You can simply contact us and we'll get it addressed!

Q: Do you offer a refund if I don't like the product?

A: Absolutely! We offer a full refund on your order if you don't like the product. Simply visit our refund policy page for complete details. If you have any additional questions that has not been addressed in our FAQ. Please contact us at Info@TheDigitalFan.com or use our Contact Form and we will get back to you as soon as possible.